Use this page to explain what customers should gather before contacting KRS Kans support or starting a service request.
Recommended information to include
- Customer name and preferred contact method
- Model name and serial number
- Purchase source and approximate purchase date
- Host firearm, caliber, ammunition, and barrel length, when relevant
- A clear description of the concern
- Clear photos showing the item and the area of concern
Do not ship any regulated item unless KRS support has provided the required instructions and authorization.